Questions & answers
Answers to what clients ask us most about the portal.
How do I pay an invoice?+
Go to the Invoices tab. Any payment that's ready to collect shows a "Pay now" button — tap it to check out securely with Stripe. You can also use the pay link we email you directly.
Can I set up a payment plan?+
Yes — after your retainer, we can split the remaining balance into installments. Each one shows up on your Invoices tab with its own due date and "Pay now" button as it becomes due.
Where do I find my files?+
The Files tab has anything we've shared with you — mood boards, design proofs, and more. Files are available to download for a limited time after we upload them, so save anything you'd like to keep.
How do messages work?+
The Messages tab is a direct line to us — send a note any time and we'll reply there. You'll see a red badge on the tab when we've sent something new.
I forgot my password — what do I do?+
On the sign-in screen, enter your email and tap "Forgot password?" We'll send a reset link to your inbox.
Can I update my contact info?+
Yes — tap the pencil icon on your info card on the Home tab to update your name or phone number.
I still need help — who do I contact?+
Email us any time at help@magunifloral.com and we'll get back to you.
Still have a question? Email us at help@magunifloral.com.